Punisher
03-08-2008, 10:35 PM
Ive tried to get a hold of you guys a few times about this. I dont ever get a reply through email so Ill put it on the forum..
I have a 97 Thunderbird, bought an X cal2 from you guys and had some trouble with my tune. We shot emails back and forth for over 4 months trying to figure out what was wrong. We finally thought it was fixed but the code came back. I sent you a few emails about trying to straighten this out but never got a reply. Im still getting the CE light. It actually never went away, just stayed off for a little bit longer the last time I got a "fix" tune from you guys.
I realize its been a few months so Im guessing Ive exceeded any kind of warranty I had with the purchase....although whatever the problem was never really solved and I never heard back from you in my emails. There was a two to three week lag time between "fix" tune files being sent to me.
Would you guys be willing to look at it? I dont know if I feel comfortable tossing more money at you guys considering it originally cost me $400 bucks and was never tuned correctly...took weeks between emails.....then my emails just quit being responded to.
Im trying to be civil with this one as I understand you guys are busy....but Im sitting here months later with a very lightly modded car that still has codes being thrown, poor gas milage and a wallet thats 400 dollars lighter.
Let me know if there is a reasonable solution to this.
Mike Sanders
97 Ford Thunderbird
I have a 97 Thunderbird, bought an X cal2 from you guys and had some trouble with my tune. We shot emails back and forth for over 4 months trying to figure out what was wrong. We finally thought it was fixed but the code came back. I sent you a few emails about trying to straighten this out but never got a reply. Im still getting the CE light. It actually never went away, just stayed off for a little bit longer the last time I got a "fix" tune from you guys.
I realize its been a few months so Im guessing Ive exceeded any kind of warranty I had with the purchase....although whatever the problem was never really solved and I never heard back from you in my emails. There was a two to three week lag time between "fix" tune files being sent to me.
Would you guys be willing to look at it? I dont know if I feel comfortable tossing more money at you guys considering it originally cost me $400 bucks and was never tuned correctly...took weeks between emails.....then my emails just quit being responded to.
Im trying to be civil with this one as I understand you guys are busy....but Im sitting here months later with a very lightly modded car that still has codes being thrown, poor gas milage and a wallet thats 400 dollars lighter.
Let me know if there is a reasonable solution to this.
Mike Sanders
97 Ford Thunderbird